Drive Open Communication
Communication of organisational values and ethics is critical for any team. It is important to provide clarity when it comes to the values of work ethic, says James Agrawal, managing director, BTI Consultants. Team leaders ought to regularly communicate in crystal-clear terms the things their team members need to know to live out those values, he says.Aditya Narayan Mishra, CEO, CIEL HR Services, says leaders must walk the talk while conveying their beliefs and thoughts to their teams. Several organisations fail ethically when the leaders fail in either or both these areas, says Mishra. Their employees fail to get a coherent idea of the desired behaviours.Hence their customers do not receive a consistent experience.